Delivery & Collection
Every Hazor Home arrangement arrives assembled, ready to give or display. We deliver across Malaysia and to Singapore. The charges and times below are our standard terms; if anything about your order is different, we tell you before you pay.
Hazor Home · 2026-11-05
Where We Deliver
Hazor Home is based in Malaysia. We deliver by courier to every state in Peninsular Malaysia, to Sabah, Sarawak and Labuan, and to Singapore.
| Area | Charge | Preparation | Transit |
|---|---|---|---|
| Peninsular Malaysia | RM 12 | 1–2 working days | 1–3 working days |
| Sabah, Sarawak and Labuan | RM 25 | 1–2 working days | 5–8 working days |
| Singapore | RM 45 | 1–2 working days | 3–7 working days |
Preparation is for ready-made arrangements; a Build a Bouquet design needs 2–3 working days. Our couriers are J&T Express, Ninja Van and Pos Laju within Malaysia, and Ninja Van or DHL Express to Singapore. A few remote addresses take longer; if yours is one of them, we tell you when you order.
Charges
Delivery is charged per order, by area: RM 12 within Peninsular Malaysia, RM 25 to Sabah, Sarawak and Labuan, and RM 45 to Singapore. The charge does not change with the arrangement or the date. Before you pay, you’ll see the delivery charge and the full total of your order.
Need it faster? Express delivery to Singapore (1–2 working days) is available on request and charged at the courier’s rate; ask us on WhatsApp before you order.
Preparation and Delivery Times
The time an order takes has two parts:
- Preparation – the time we need to assemble and pack your arrangement: 1–2 working days for a ready-made arrangement, 2–3 working days for a Build a Bouquet design.
- Transit – the courier’s journey to the recipient: 1–3 working days within Peninsular Malaysia (usually the next day in the Klang Valley), 5–8 working days to Sabah, Sarawak and Labuan, and 3–7 working days to Singapore.
Orders placed before 2 pm (Malaysia time) start preparation the same working day. Couriers don’t collect on Sundays or public holidays, so allow for them, and order early for Hari Raya, Chinese New Year, Deepavali, Christmas, Valentine’s Day and Mother’s Day, when couriers are busiest. A custom arrangement is made to the design you agree with us, so its timing is part of your quote and is confirmed before you pay.
Delivery Dates and Gifting
If you need an arrangement for a particular day, tell us the date when you order. We plan preparation and dispatch around it, and we tell you straight away if it can’t be met. Because the courier’s journey is outside our hands, a requested date is a request rather than a guarantee; for a date that matters, order a few days early.
Sending a gift? At checkout, your details and the recipient’s details are kept separate. Give the recipient’s name, phone number and full delivery address, so the delivery can reach them. No prices are shown on the parcel or the card.
You can add a greeting-card message, and who it is from, to each arrangement. Please check your message before you order.
Missed or Damaged Deliveries
If no one is there to receive a delivery, the courier tries again or holds the parcel at its nearest branch and leaves a note or a message with the tracking number. If an address was wrong or incomplete and the parcel comes back to us, we can send it again to the corrected address for the area’s delivery charge.
If an arrangement arrives damaged, please contact us within 48 hours of delivery, with photos of the arrangement and its packaging taken before you throw anything away. They help us see what happened. Damaged or Wrong Items explains what we do next.
Collection
Collection isn’t offered: every order is delivered by courier. If that changes, this page will say where and when.
Common Questions
Do you deliver to Sabah, Sarawak and Labuan?
Yes. Delivery to Sabah, Sarawak and Labuan is RM 25 per order and takes 5–8 working days in transit, after 1–2 working days of preparation.
Do you deliver to Singapore?
Yes. Delivery to Singapore is RM 45 per order and takes 3–7 working days in transit, after 1–2 working days of preparation. Express delivery in 1–2 working days is available on request at the courier’s rate.
How much is delivery?
RM 12 per order within Peninsular Malaysia, RM 25 to Sabah, Sarawak and Labuan, and RM 45 to Singapore. You’ll always see the delivery charge and the full total of your order before you pay.
How long does an order take to arrive?
Two parts add up: preparation (1–2 working days for a ready-made arrangement, 2–3 for a Build a Bouquet design) and transit (1–3 working days within Peninsular Malaysia, 5–8 to Sabah, Sarawak and Labuan, 3–7 to Singapore). A custom arrangement’s timing is part of its quote.
Can I order in advance for a particular date?
Yes. Tell us the date you’d like it to arrive and we plan around it. Until we confirm it to you, it is a request rather than a guarantee, so for a date that matters, order a few days early.
What if no one is home, or the address is wrong?
Please give the recipient’s full address and a phone number, so the courier can reach them. After a missed delivery the courier tries again or holds the parcel at its nearest branch. If a parcel comes back to us because the address was wrong, we send it again to the corrected address for the area’s delivery charge.
Can I track my delivery?
Yes. When your order is dispatched, we send you the courier’s tracking number by WhatsApp or email.
Can I collect my order instead?
No. Every order is delivered by courier; collection isn’t offered.