Privacy Notice

Who We Are

Hazor Home sells forever flowers – lifelike artificial flower arrangements – online, and is based in Malaysia. Hazor Home is responsible for the personal information described in this notice.

What We Collect

We collect:

• Your details – your name, email address and phone number.
• Recipient details – the recipient’s name, phone number, delivery address and postcode, when you send an arrangement to someone.
• Your greeting-card message – the message and who it is from.
• Your order – what you choose, including bouquets you design in Build a Bouquet, and the prices.
• Payment – the details needed to take payment, through our payment provider (see Service Providers and Transfers).
• Enquiries – what you tell us in a custom, business or workshop enquiry or a message, and any inspiration photo you choose to send.
• Email sign-up – your email address, if you choose to receive our emails.

We need some details to take your order or reply to you, such as your name, email and the delivery address. Without them, we can’t complete that order or request. Other details are optional, such as your phone number on an enquiry form, a card message or an inspiration photo.

If you give us someone else’s details, such as a recipient’s, please make sure they are happy for you to share them.

Why We Use It

We use your personal information to:

• prepare and deliver your order, including your card message
• take payment and keep records of what was ordered and paid
• contact you, or the recipient, about the order or its delivery
• reply to your enquiries, custom requests and quotes
• send the emails you have signed up for
• deal with problems, returns and refunds
• meet our legal duties, such as keeping business records

Service Providers and Transfers

When the shop opens, other companies will help us run it. We plan to use:

• Shopify – to run the online shop and handle orders
• HitPay – to take payments
• an email service – to send emails about your order and, if you sign up, our updates and occasional offers

We may also share information when the law requires it.

How Long We Keep It

We keep personal information only as long as we need it for the reasons above, or as long as the law requires.

Your Choices and Marketing

You choose whether to sign up for our emails. You don’t need to sign up to place an order.

If you sign up, you can unsubscribe at any time.

You can leave the optional fields on our forms blank.

Access and Correction

You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong or out of date. You can also withdraw your consent, or ask us to stop using your information for marketing. If you withdraw consent we need for an order, we may not be able to complete it.

To ask, contact us. We may need to check who you are before we reply.

Cookies and Browser Storage

On this website: your bag (including any card message and who it is from), your saved designs and your current Build a Bouquet choices are stored only in your own browser. Nothing is sent to Hazor Home. This site’s own code uses no analytics or advertising trackers.

The site’s typefaces load from Google Fonts, so your browser connects to Google’s servers to fetch them.

To remove what is stored, use Remove in your bag and in My Hazor Home. Your current Build a Bouquet choices stay until you clear this site’s data in your browser settings, which removes everything.

When the shop opens: what Shopify, HitPay and any other providers collect, including any cookies, will be listed here, with the choices you have.